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Overcoming Supervisor-Employee Relationship Conflicts
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In the last section, we discussed methods to help improve
your supervisee's therapist-client relationships by making sure you are on the
same page with your supervisee regarding such session basics as preparation; beginning;
exploration; and creating contracts; or whatever system you deem appropriate in
In this section, we will examine ways to evaluate
and identify problems in the supervisor-therapist relationship and in the therapist-client
relationship: identifying avoidance of conflict; and the "Interview Session
Karl met his supervisee Beth for a bi-weekly
supervision meeting. Lately, Karl had noticed that, although Beth had more than
competent skills in empathy, she was lacking in evaluation. However, when they
met for their supervision meetings, Karl, the supervisor, only emphasized the
good aspects of the Beth's tactics such as her empathy and glossed over her lack
of evaluation skills. If you recall in section 4 due to a dual relationship with
the supervisee, the supervisor did not enhance his supervisee's skills and gave
him an inflated recommendation.
Karl wished to avoid any conflict and used a tactic
known as "smoothing over" which we will discuss later in the section.
As a result, Beth's evaluation and assessment skills did not improve as they could
have. When the time came for her annual evaluation, Beth was surprised to see
that her supervisor had given her a negative rating. Beth became resentful and filed a complaint against Karl, stating that he had never addressed her lack of
competence in client assessment until now. At the hearing, the licensure board
decided in favor of Beth. Had Karl confronted Beth with the problems she needed
to improve, she may have improved her evaluation skills.
if you feel you have conflict avoidance, here is a conflict avoidance tactic for
♦ Technique: Conflict Avoidance Tactics
I feel one of the most destructive
aspect of conflict in a supervisor-supervisee relationship is avoidance of conflict.
Often, this avoidance arises out of a desire not to hurt the interaction or even
out of intimidation from the supervisee towards the supervisor. The lack of conflict
management skills and the avoidance of confrontation can you see how they are
a chicken-egg situation? Here's what I mean by a chicken-egg situation. If you
avoid the conflict, you can't develop your conflict management skills, however,
you may be avoiding the conflict due to your lack of conflict management skills.
10 Favorite Supervisor Excuses
Some of the most favored excuses I have heard for supervisors not addressing an
issue include the following:
1. Importance. Have you ever thought that the
issue was not important enough to discuss?
2. Time Constraints. Did you ever
use the excuse that there was not enough time to sufficiently cover the entire
3. Avoiding being "anal". Did you ever wish to appear rational
over appearing "nit-picky"?
4. Waiting it out. Did you ever hope
that "Time will take care of it"?
5. Gunnysacking. Have you ever
been guilty of "Gunnysacking"? This means to pile up grievances as if
in a gunnysack and carrying the sack slung around your shoulder.
over. Do you gloss over any conflict that might arise and emphasize the strong
7. Small sighted. Do you focus on the details to avoid addressing the
8. Being PC. Do you avoid conflict out of politeness?
9. Impartiality Did you ever think that confrontation will hurt your objectivity towards your
10. Aggressiveness. Do you instead attack your supervisee?
are many more, and I might encourage you to add to your list of avoidance tactics.
Karen, a supervisee at a clinical facility, had absentee problems and would skip
her sessions especially for her evening group. Thus, another staff member had
to take over the group, not to mention the lack of continuity and confusion experienced
by the group by continually having different co-leaders.
However, her supervisor,
Roberta, hoped that Karen would "grow out of her problem" and wanted
to "wait it out" and see if Karen's behavior improved over time. Roberta
was exhibiting the conflict avoidance tactic of "waiting it out." Do
you ever display any of these characteristics?
♦ Technique: Interview Session
In evaluating the therapist-client relationship of your supervisee,
I have found a specific method most reliable, because sometimes they do forget
the basics. Recall the previous section in which we discussed facilitating therapist
client relationships. For each specific stage I mentioned, I comprised an "Interview
Session Checklist" that can easily help me identify the weaknesses and strengths
of my supervisee's interviewing skills.
One of my supervisees was strong in her
preparatory stage, which was outlined in the previous section, but was not sufficient
in her exploration stage. The checklist I used for the exploration stage included
the following. The score I used for the evaluation will be read at the end of
the statement. A one indicates that I strongly disagreed, a two that I disagreed,
a three that I agreed, and a four that I strongly agreed.
7-Point Checklist for the Exploration Stage
# 1. Supervisee can
effectively use the skill of asking questions (3).
# 2. Supervisee can effectively
use the skill of seeking clarification (3).
# 3. Supervisee can effectively use
the skill of reflecting content (2).
# 4. Supervisee can effectively use the
skill of reflecting feelings (1).
# 5. Supervisee can effectively use the skill
of reflecting feeling and meaning (1).
# 6. Supervisee can effectively use the
skill of partializing (3).
# 7. Supervisee can effectively use the skill of going
beyond what is said (1).
As you can see, her assessment was efficient in
asking questions, seeking clarification, and partializing, however, she was less
than proficient in reflecting content, reflecting feelings, reflecting feelings
and meaning, and going beyond what is said. I addressed these issues in our weekly
supervision session and gave her practice formats to use during a session.
improve her skill of reflecting feelings and meanings, I suggested that she say
"You feel _____and_____"; and "You feel _____ because _______".
However, there are no formats for going beyond what is said. I suggested that
she combine reflecting feelings with her own interpretations of the situation.
For instance, in her next session with her client, the supervisee stated, "You feel guilty because of the last words you said to your son before he died. Do
you sometimes feel that if you hadn't yelled at him about those dirty clothes.
He might somehow still be alive?"
As you can see, the supervisee successfully
interpreted the clients beliefs in her own situation without specific statements.
this section, we discussed ways to evaluate and identify problems in the supervisor-therapist
relationship and in the therapist-client relationship: identifying avoidance of
conflict; and the "Interview Session Checklist".
the next section, we will examine the basic skills in empowering your supervisee:
nurturing, coaching, and mentoring.
Peer-Reviewed Journal Article References:
Aarts, H. (2019). Goal setting theory and the mystery of setting goals. Motivation Science, 5(2), 106–107.
Amaro, C. M., Mitchell, T. B., Cordts, K. M. P., Borner, K. B., Frazer, A. L., Garcia, A. M., & Roberts, M. C. (2020). Clarifying supervision expectations: Construction of a clinical supervision contract as a didactic exercise for advanced graduate students. Training and Education in Professional Psychology, 14(3), 235–241.
Livne, Y., & Rashkovits, S. (2018). Psychological empowerment and burnout: Different patterns of relationship with three types of job demands. International Journal of Stress Management, 25(1), 96–108.
Wallace, J. C., Johnson, P. D., Mathe, K., & Paul, J. (2011). Structural and psychological empowerment climates, performance, and the moderating role of shared felt accountability: A managerial perspective. Journal of Applied Psychology, 96(4), 840–850.
Zhou, L., Wang, M., Chen, G., & Shi, J. (2012). Supervisors' upward exchange relationships and subordinate outcomes: Testing the multilevel mediation role of empowerment. Journal of Applied Psychology, 97(3), 668–680.
What are two ways to evaluate and identify problems in the supervisor-therapist relationship and therapist-client relationship? To select and enter your answer go to .